Evening Receptionist (Part-time)

Location: Minneapolis metro area in Minnesota
Type: Part-time; In-office; 20 hours per week (weeknights Monday-Thursday, 2-7pm)
Start Date: As soon as possible
Compensation: $17 – $20 per hour

About Company:
Premier Sport Psychology prides ourselves as a leader in the field of high-performance psychology. Our reach is wide and diverse, from top-tier professional sports leagues such as the NFL, NBA, WNBA, MLB, MLS, and USA Olympic and national teams, to Power 5 collegiate athletic departments. Beyond sports, our expertise benefits highly driven and ambitious business teams and executives who are determined to perform better in highly competitive settings.

Our core offerings encompass a rich array of services, including performance optimization, pivotal leadership development, mental health counseling, and cutting-edge resilience training, ensuring our clients excel in all settings. Based in Minneapolis metro area of Minnesota, Premier is not bound by geography, as we’ve made our services accessible nationwide.

As we continue to champion peak performance and accelerate leadership development across both sport and corporate terrains, we are in an exciting phase of broadening our leadership advisory horizons. Our comprehensive portfolio is designed not just to bolster executive management capabilities but also to uplift team dynamics, create championship cultures, and fortify mental resilience.

Now, we’re seeking an exceptional professional – a passionate individual who resonates with our mission, vision, and values – who is eager to join our highly collaborative team at the forefront of providing premier service to current and prospective clients. 

PSP Mission: Premier Sport Psychology exists to empower people to think better, feel better, perform better, and be better.

PSP Values:

• Premier Service
• Passion
• Gratitude
• Growth Mindset
• Team

Position Summary:
Premier Sport Psychology is seeking a weeknight evening Receptionist/Inside Sales Representative who will be responsible for front desk coverage during weekday evenings (Monday-Thursday) to support current and future clients, staff, and the overall business with client scheduling and support additional administrative duties. This individual is the first point of contact for our clients (in person, via phone and/or email). The ideal candidate prioritizes customer service and satisfaction by providing a welcoming environment and responsive tone each day. The Receptionist/Inside Sales Representative is expected to work up to 20 hours per week and will report to the Director of Operations. This person will ensure Premier Sport Psychology/Premier Performance Advising is organized and able to conduct business each day and strive to keep our office functioning and presentable to the highest level.

In between client calls and visits, or when not working in the reception department, this individual will be responsible for prospecting and bringing new client opportunities to the Premier team. A target market will be established with the Director of Operations. This individual will help identify, initiate and schedule introductions to the correct businesses and contacts of the target market.  

Responsibilities include, but are not limited to:

• Check in and welcome all office visitors and clients
• Organize, schedule and maintain staff/client calendar and appointments
• Answer phones and emails, with a primary goal to address client/prospective client-needs
• Responding to prospective client inquiries, appointment requests, or current client concerns within 24 hours
• Sell services or products over the phone, email or another remote platform
• Assist other business development personnel with the sales process of lead generation and follow up through a CRM system
• Cold call/email prospective clients
• Facilitate the client intake process from the moment of inquiry to scheduling the client for an individual session with one of our sport psychology and mental performance professionals
• Present available services to current or prospective clients
• Prioritize call-backs daily for clients/prospective clients
• Maintain paperwork and/or filing systems (i.e., documentation/files for providers, EMR billing, updates to paperwork, etc.),
• Order and maintain stock of office supplies (e.g., books, assessments/testing materials, refreshments/coffee/snacks, etc.)
• Assist with client scheduling as needed and directed
• Serve as the back-up coverage for the Office Coordinator
• Participate in special events (i.e., both coverage during promotional events)
• Emphasize benefits of services and/or products to current/prospective clients
• Work closely with the Office Coordinator, Intake Specialist, Director of Operations, and Vice President of Clinical Services
• Maintain cleanliness of entire office
• Other duties as assigned (i.e., assist with administrative activities, etc.)

Required Qualifications, Knowledge, Skills & Abilities:

• At least 2 years of customer service experience or equivalent experience
• Has a client-first mentality
• Must be comfortable with cold calling/emailing clients
• Ability to successfully manage stressful situations in a professional manner
• Growth-minded
• Detail-oriented, organized, and agile
• Excellent communication and interpersonal skills
• Excellent time management skills and works well in a fast-paced environment
• Willingness to learn systems as needed
• Adept with Microsoft Office Suite and Google Workspace
• Must be willing to work evenings and open to working weekends
• Positive attitude and solution-oriented
• Ability to work independently
• Ability to anticipate, flex, and respond to client/prospective clients and staff needs
• Professional, ethical, and upholds HIPAA compliance
• Customer service experience preferred
• EMR system experience preferred (i.e., Simple Practice)
• CMR system experience preferred

To apply for the position, please submit the following application materials:

• Completed Premier Sport Psychology Employment Application (Download HERE)
• Cover letter
• Resume and/or curriculum vitae
• 2-3 professional references

All questions and applications should be sent via email to:

Savanna Townsend, stownsend@premiersportpsychology.com