Evening Receptionist (Part-time)

Location: Minneapolis metro area in Minnesota
Type: Part-time; In-office; Up to 20 hours per week (weeknights Monday-Thursday, 4-7:30pm)
Start Date: As soon as possible
Compensation: $17 per hour

About Company:
Premier Sport Psychology (PSP) is a leading sport and performance psychology consulting firm that works with athletes and teams from all competitive levels; professional sport organizations (including teams in the MLB, NBA, NFL, WNBA and MLS), Olympic/national teams, collegiate athletic departments (DI, DII and DIII), high schools, youth sport and many business executive teams. PSP provides a broad spectrum of services such as performance optimization, leadership development, mental health counseling, and resilience training for our clientele at all levels. PSP is based in the Twin Cities area and is also an experienced provider of virtual services across the country. Our team is incredibly passionate about our work and strives to offer the highest quality of care and results for our clients.

PSP Mission: Premier Sport Psychology exists to empower people to think better, feel better, perform better, and be better.

PSP Values:

  • Premier Service
  • Passion
  • Gratitude
  • Growth Mindset
  • Team

Position Summary:
Premier Sport Psychology is seeking a weeknight evening Receptionist will be responsible for front desk coverage during weekday evenings (Monday-Thursday) to support current and future clients, staff, and the overall business with client scheduling and support additional administrative duties. The Receptionist is the first contact for our clients (in person, via phone and/or email). The ideal candidate prioritizes customer service and satisfaction by providing a welcoming environment and responsive tone each day. This part-time individual is expected to work up to 20 hours per week and will report to the Director of Operations. This individual will ensure Premier Sport Psychology/Premier Performance Advising is organized and capable to conduct business each day and strive to keep our office functioning and presentable to the highest level at all times.

Responsibilities include, but are not limited to:

  • Check in and welcome all office visitors and clients
  • Organize, schedule and maintain staff/client calendar and appointments
  • Answer phones and emails, with a primary goal to address client/prospective client-needs
  • Responding to prospective client inquiries, appointment requests, or current client concerns within 24 hours
  • Facilitate the client intake process from the moment of inquiry to scheduling the client for an individual session with one of our sport psychology and mental performance professionals
  • Prioritize call-backs daily for clients/prospective clients
  • Maintain paperwork and/or filing systems (i.e., documentation/files for providers, EMR billing, updates to paperwork, etc.),
  • Order and maintain stock of office supplies (e.g., books, assessments/testing materials, refreshments/coffee/snacks, etc.)
  • Assist with client scheduling as needed and directed
  • Serve as the back-up coverage for the Office Coordinator
  • Work closely with the Office Coordinator, Intake Specialist, Director of Operations, and Vice President of Clinical Services
  • Maintain cleanliness of entire office

Required Qualifications, Knowledge, Skills & Abilities:

  • At least 2 years of customer service experience or equivalent experience
  • Has a client-first mentality
  • Ability to successfully manage stressful situations in a professional manner
  • Growth-minded
  • Detail-oriented, organized, and agile
  • Excellent communication and interpersonal skills
  • Excellent time management skills and works well in a fast-paced environment
  • Willingness to learn systems as needed
  • Adept with Microsoft Office Suite and Google Workspace
  • Must be willing to work evenings and open to working weekends
  • Positive attitude and solution-oriented
  • Ability to work independently
  • Ability to anticipate, flex, and respond to client/prospective clients and staff needs
  • Professional, ethical, and upholds HIPAA compliance
  • Customer service experience preferred
  • EMR system experience preferred (i.e., Simple Practice)
  • CMR system experience preferred

To apply for the position, please submit the following application materials:

  • Completed Premier Sport Psychology Employment Application (Download HERE)
  • Cover letter
  • Resume and/or curriculum vitae
  • 2-3 professional references

All questions and applications should be sent via email to:

Savanna Townsend, stownsend@premiersportpsychology.com